Thank you for considering Panorama Travel for your Travel to Arabia. We intend any visit to Arabia with us is safe, enjoyable, and rewarding.
1. General
1.1 Panorama Travel is based in Muscat, Oman, and operates exclusively under the jurisdiction of the Government of the Sultanate of Oman. By booking with Panorama Travel, you acknowledge and accept that all bookings and their consequences fall under Omani jurisdiction.
1.2 Any advice provided by Panorama Travel should not be considered a substitute for authoritative guidance from your government, healthcare provider, or insurance company. We strongly recommend that you obtain appropriate advice from these sources to properly prepare for your visit.
1.3 All medical services require direct payment by the visitor. It is your responsibility to obtain personal travel insurance that adequately covers all members of your group. Please note that Gulf Cooperation Council (GCC) countries liability and compensation laws may differ from those in your country of residence. In the event of an emergency requiring medical attention, Panorama Travel can only assist in facilitating treatment if you have provided valid insurance details that are recognized in (GCC) countries.
1.4 The information you provide to us may be shared with third parties, such as hotels, solely for the purpose of delivering the services you have booked. This may include passport information, as required by the Government of (GCC) countries..
1.5 A valid passport and visa are required for entry into (GCC) countries. Passports must be valid for at least six months beyond the date of travel and must contain sufficient blank pages for visa stamps.
1.6 Visitors are advised to carry a valid credit card during their travel. Many establishments, such as hotels, require a credit card swipe upon check-in as a security measure, even when accommodation costs are covered by Panorama Travel. If your credit card is invalid or lacks sufficient funds, hotels or other service providers may refuse to provide services or equipment. Panorama Travel cannot be held responsible if third-party providers decline service under these circumstances.
1.7 If Panorama Travel is providing airport transfers or related services, you must supply us with your flight details—airline, flight number, and expected arrival time. We will provide you with a designated meeting location.
1.8 We kindly request that you reconfirm your flight details with us by email approximately one week before your arrival to ensure no changes have occurred.
1.9 By making a payment, you and all members of your party are deemed to have accepted our terms and conditions. A physical signature is therefore not required.
1.10 The general Terms & Conditions outlined herein apply to all bookings. However, if there is any inconsistency or conflict between these Terms & Conditions and those stated in a specific itinerary, the Terms & Conditions of the itinerary shall take precedence.
2. Our Service
2.1 We will provide the services and accommodation as described in your booking. There are no hidden charges, and all (GCC) countries Governments taxes are included in our pricing.
2.2 We work with accommodation providers of varying sizes, some of which may have as few as five rooms. If a particular accommodation provider is unavailable, it may not always be possible to proceed with the program unless suitable alternative accommodation is arranged.
2.3 If you believe that we have misunderstood your requirements, made an error in the quotation, or if you require amendments after booking, please inform us promptly. Changes requested by you after confirmation may result in additional charges or cancellation fees imposed by third parties and/or Panorama Travel.
2.4 If you have specific preferences—such as a particular hotel, hotel rating, dietary needs, or other personal requirements—please inform us at the time of booking. We will make every effort to accommodate them and will notify you in advance if they cannot be met.
2.5 As (GCC) countries are an Islamic countries, many hotels and restaurants do not serve alcohol. If the availability of alcohol is an important factor in your decision-making, please inform us so that we can offer only those accommodations where alcohol is available.
2.6 The security of your personal belongings remains your responsibility. Panorama Travel, its employees, and third-party accommodation or service providers cannot be held liable for the loss, theft, or damage of personal possessions.
2.7 Our primary language of communication is English. Guiding is offered in either Arabic or English unless other languages are specifically requested at the time of booking.
2.8 Our staff play a vital role in ensuring the quality of your experience. On private tours, the driver often serves as your guide. Since driving requires full attention, we kindly ask that you do not assign them physically demanding tasks, such as lifting oversized luggage. If you require a full-service tour with additional support staff, please let us know during booking so we can make the necessary arrangements.
3. Payment & Quotations
3.1 Panorama Travel is an Oman-based company, and all quotations are issued in Omani Rials (OMR).
3.2 For ease of understanding, we may also present prices in major international currencies. However, the final amount received in our bank account must correspond accurately to the quoted amount in OMR.
3.3 Quotations are valid for 7 days from the date of issue. Once accepted, an additional 1 day granted to complete the payment/deposit.
3.4 No reservations or bookings are confirmed until we have received the required deposit or full payment.
3.5 Bookings are confirmed strictly in the order that payments are received. Regardless of prior correspondence, we cannot guarantee availability if other clients have confirmed bookings before you.
3.6 For multi-day tours or self-drive programs, we require a deposit of 10–40% (see Cancellation Policy). The balance of 60–90% must be received no later than three weeks before the start of services. Deposit and balance percentages may vary depending on the itinerary and services booked.
3.7 For short excursions, at our discretion, we require full payment prior to the tour date.
3.8 For reservations made less than three weeks prior to arrival, full payment is required immediately to confirm the booking.
3.9 If full payment is not received at least three weeks prior to arrival, the booking will be considered canceled by the client. Accommodation and services will automatically be released three weeks prior to the scheduled start date.
3.10 For bookings involving multiple hotels, limited-availability accommodations, or short-notice requests, clients must confirm their intent before making payment so we may verify availability. Reservations will only be secured upon receipt of the required deposit (or full payment in the case of bookings made within three weeks of arrival).
3.11 Prices are quoted per person (pp). Any changes in group size or requirements will necessitate a revised quotation, and in some cases, services may no longer be available.
3.12 Quotations in OMR are subject to international exchange rate fluctuations, which are beyond our control. For reference, exchange rates can be checked at www.xe.com.
3.13 International airfare is not included in tour prices unless specifically stated in the quotation.
4. Cancellation
4.1 If you cancel your booking, the deposit will be retained and may be applied to a future booking within one year from the date of cancellation.
Refunds of the net program cost are as follows:
- More than 21 days before arrival: 60–90% refund.
- 14–20 days before arrival: 50% refund.
- 8–13 days before arrival: 30% refund.
- Within 7 days of arrival: no refund.
4.2 During peak periods, including Christmas, New Year, and Easter holidays, or for bookings exceeding 8 rooms, the above cancellation periods are extended by 10 days.
Refunds, if applicable, will be processed using the same payment method you originally used and calculated in Omani Rials (OMR). Any currency fluctuations or bank charges will be borne by the client.
4.3 If we are unable to provide the requested services for any reason, we will refund all pre-payments, including the deposit (10–40%), and will be responsible for any bank charges incurred.
4.4 Cancellations due to Force Majeure are subject to the provisions outlined in section 7 of these terms & conditions.
5. Safety and Behavior
5.1 Many activities—including walking on uneven or loose surfaces, hiking at altitude, swimming, or riding—may not be suitable for elderly, pregnant, young, or infirm participants. We strongly recommend obtaining professional advice before participating if you or any member of your party has health concerns.
5.2 It is your responsibility to exercise sound judgment regarding your own health and safety, as well as that of any accompanying party members, when participating in any activities during your stay in Oman. By booking with Panorama Travel, you agree to indemnify us, our staff, and all accommodation and service providers against any claims arising from death, accident, or injury to yourself or your party, or caused by you or any member of your party to others.
5.3 We reserve the right to terminate participation immediately for any individual whose behavior involves intoxication, use of illegal drugs, or disrespect toward religion, the ruler, the state, or individuals. No compensation will be provided in such cases.
5.4 Certain activities, including camel riding, horse riding, trekking, and other adventure activities, may require signing a specific indemnity form prior to participation.
5.5 Any equipment provided for individual use (such as dune buggies, binoculars, or similar items) must be handled responsibly. Loss or damage to such equipment may incur a replacement charge.
5.6 Panorama Travel reserves the right to immediately terminate participation for any individual suspected of carrying an infectious or contagious disease that may pose a risk to others.
6. Hotels
6.1 Hotels generally have check-in at 14:30 and check at 11:30 AM.
6.2 We use hotels ranging from world-class luxury with hundreds of rooms to accommodations with five rooms. Hotels away from urban vary considerably in standard and, in some cases, are very simple.
6.3 Since exact room availability within any accommodation depends entirely on the departure of earlier guests, the accommodation provider cannot assure room adjacency, interconnecting rooms, or specific rooms. In our turn, we cannot do more than indicate to them what is preferred.
6.4 Bed configuration may only be double or twin (separate beds) in some hotels or room grades. If you have preferences, please indicate those. We will mark your choice the hotel against our booking.
6.5 Smoking policy in the (GCC) regarding rooms, restaurants, and other establishments does vary. However, we ask that you do not smoke in a vehicle, restaurant, or public area within a building. In addition, while some hotels do have a mix of smoking or non-smoking rooms, the enforcement of such a policy can be lax in smaller hotels resulting in some rooms having a tobacco odor despite being administered as non-smoking.
6.6 Arabia is a desert area – showers are a typical facility, rather than baths.
6.7 We will confirm hotels after receiving the payment. We act as an agent on behalf of any accommodation provider and are not the principal.
6.8 Many hotels require a valid credit card to ‘swipe’ at check-in as security during your stay or use of their equipment.
7. Force Majeure
7.1 You must contact your insurance company in the event of an accident that may prevent your ability to travel, such as an injury, a hurricane, an earthquake, an airport strike, or war.
7.2 In Panorama Travel, we will do everything we can to ensure your safety and ease of movement in addition to cancellation compensation according to the laws of our partners and service providers in this aspect, as we did in the volcanic eruption of Iceland and the Covid-19 pandemic.
8. If You Are Dissatisfied With Our Services
8.1 If any aspect of our services—or those provided by third parties as part of your holiday—does not meet your expectations, please inform your guide or contact our office immediately. We will investigate the matter and, where possible, take prompt action to rectify the situation.
9. Other
9.1 If we are required to modify the program due to circumstances beyond our control—such as adverse weather, infrastructure damage, road closures, vehicle failure, government requisition, or similar events—we will make every effort to provide suitable alternatives. However, we cannot be held liable for such changes.
9.2 (GCC) Countries observes public holidays during which government departments, including most museums, may be closed. Religious holidays may be announced with only one day’s notice, and service providers may temporarily withdraw alcohol sales without prior notice. Non-religious holidays are generally announced approximately one week in advance. These closures are beyond our control.
9.3 Certain establishments, such as the Sultan Qaboos Grand Mosque, have specific dress codes and entry restrictions. Entry may be denied to individuals who have consumed alcohol or carry a strong odor of tobacco. These rules are enforced by the authorities, and Panorama Travel cannot be held responsible for denied entry.
9.4 Images captured during our tours and events may be used for publicity or illustrative purposes. If you do not wish for you or your party to be included, please inform us prior to booking.
9.5 Our office observes the same public and religious holidays as outlined above. During these periods, office operations may be limited or unavailable.
9.6 Different terms and conditions may apply to international destinations we operate. These will be provided within the reserved program documentation.
9.7 In support of responsible tourism and its positive impact, a small donation per person is added to your invoice for the Environmental Societies. Please inform us if you prefer this donation to be excluded.
9.8 For further details or clarification regarding our services or policies, please do not hesitate to contact us.